privacy policy

Welcome to Manazel Al Sorour. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or application.

1. Information We Collect

We may collect the following information when you use our platform:

Full name.
Mobile phone number.
Email address.
Login credentials.
Service address or service location.
Payment information (where applicable).
Device information, IP address, and browser type.
Website and application usage data.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account.
Process and fulfill service requests.
Communicate with you regarding your requests or customer support.
Send notifications related to our services.
Improve the performance of the website and application and enhance the user experience.
Comply with applicable legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, your information may be shared in the following situations:

With service providers to fulfill your service requests.
With payment service providers to process transactions.
When required by law or requested by competent authorities.
With trusted technical partners who support the operation of the platform while maintaining data confidentiality.

4. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or loss.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website performance, and personalize content based on your preferences.

6. Your Rights

As a user, you have the right to:

Access your personal information.
Update or modify your account information.
Request the deletion of your account in accordance with applicable laws.
Contact us regarding how your personal information is collected and used.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once it is no longer required, the information will be securely deleted or anonymized.

8. Third-Party Links

The website or application may contain links to third-party websites or services. Manazel Al Sorour is not responsible for the privacy practices or content of those external websites.

9. Changes to This Privacy Policy

Manazel Al Sorour reserves the right to modify or update this Privacy Policy at any time. Any changes will become effective immediately upon publication on the website or application. Your continued use of the platform constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us through the communication channels available on the website or application. Our support team will be happy to assist you as soon as possible.